Preparing for Hospitalization

Whether you are getting ready for an outpatient procedure, surgery or hospitalization, here is some helpful information you’ll need to make your stay at Southern California Hospital at Hollywood a better experience. To contact an admissions representative, call (323) 462-2271 ext. 699.

For your comfort and safety, there are several things to keep in mind prior to being admitted as a patient. These include:

• If instructed, please observe time and date requirements about eating and drinking. If you are having a surgical procedure, it may be cancelled or delayed if you have ingested any food or fluid when you were instructed not to do so.
• Do not wear jewelry and remove all body piercings at home.
• Leave valuables and money at home.
• We are not responsible for lost or stolen cell phones, laptops or other personal items, so consider leaving them at home.
• If you develop a cold, cough or fever prior to your surgery, please notify your surgeon immediately.
• For your convenience, bring items such as toothpaste, deodorant, shaving supplies, etc. See the list of what we can provide you below.

For your protection, we ask that you leave all valuables at home or send them home with a family member. These items include jewelry, electronic devices, wallet, money and credit cards. If you bring valuables, they can be placed in the hospital safe. You will be given a receipt for all items, which must be presented when you pick them up. The hospital does not accept responsibility for patient items unless they are deposited in the safe.

During your stay, you will be given the following items: shampoo, lotion, mouthwash, shaving cream, wash basin, comb, razors and toothbrush. Eye masks and ear plugs are also available upon request.

Admitting and Hospitalization Guidelines

When you come to the hospital for admission, please be sure to bring the following items and documents:

• Photo ID
• Insurance information
• Any forms, paperwork, physician orders, pre-op labs, or X-ray results from your doctor’s office
• List of current medications
• Bring a list of your current medications and notify the staff of any allergies.
• Glasses, hearing aids, dentures, etc.
• A copy of your advance directive

Our staff will be checking with you frequently to make sure that your needs are met. If you have any special requests, please contact any of our staff so that we can address any issues or concerns immediately.

Your nurse can help resolve any issues or concerns that may arise during your hospitalization, if your nurse is unable to assist you. Ask to speak to the nursing supervisor or our Patient Experience Officer at (323) 462-2271. After hours and on weekends, ask to speak to the administrator-on-call or call the number above.

The nursing supervisor is always available to help patients and visitors.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the red call button on your handheld device. A nurse will visit you at least every hour during the day and at night to check on your comfort, help you change positions in bed, assist you with trips to the bathroom and make sure you can reach your phone, call light and personal items easily.

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved, you should contact the Patient Experience Officer at (323) 462-2271 ext. 430 or ask to speak to the administrator-on-call.

Advance Directive

An advance directive is a written statement of a person’s wishes regarding medical treatment. Its purpose is to ensure those wishes are carried out should a patient be unable to communicate them to a healthcare provider.

Usually, an advance directive includes both a Declaration and a Durable Power of Attorney for Healthcare in one document. Having both is the strongest basis for legal enforcement.

Telephone

Telephones are provided in each room. You may receive calls from 8 a.m.-9 p.m. All calls after this time will be forwarded to the nursing station. To place outgoing calls to a (323) area code, dial 9 first. For any other area code, dial 0 and the hospital operator will assist you.

Family and friends may reach you by dialing the main hospital number at (323) 462-2271. If they know the room number, they can enter in it when prompted. If not, the operator will connect them.

Billing

As a patient at our Hollywood Hospital, you have the right to understand our billing processes, and how our financial counselors can be of assistance to you. If you have any questions or concerns about your bill, please let us know at (562) 293-3200.

Please note that you may get more than one statement for services received. To meet federal and state billing regulations, we must align the cost of different services to providers, staff and supplies. This can result in multiple, separate billings for a single date of service. It can also lead to more than one statement.

Working together, we can keep the billing process as simple as possible. For insurance, billing information and inquiries, call (562) 293-3200.

Contact Us

Serving the Hollywood community, we are conveniently located near Sunset and Vine at 6245 De Longpre Ave., with free parking. We can be reached at (323) 462-2271.